RETURNS & EXCHANGES
JC POLO returns policy
JC POLO guarantees all products purchased from our online store to be free from defects. We will gladly replace defective items or issue a refund for any defective items you wish to return. If you're not satisfied with the fit, quality, colour or size of an item, dont hesitate to return it and choose any item in another size or colour. We will gladly exchange any item that you are not completely happy with.
Limitations to the returns policy
* Items purchased from our “Sales specials” cannot be returned unless defective.
* Items must be returned within 15 days of purchase.
* Base layers can’t be returned unless defective
* Items that have been laundered or altered in any way cannot be accepted for exchange or return
* Items must have all the original tags attached, and must show no signs of being used.
How to make a Return or Exchange
If you wish to return or exchange an item for any reason besides the product being defect, then you will be responsible for a small $5.95 (NZD) re -stocking fee (Per item).
Ship the item/s back in any box / satchel, we recommend using a carrier that provides tracking as JC Polo is not responsible for any items lost in the post.
How to return a defective item
If your order either contains the wrong item/s or defective items, we will also issue a credit to pay for any shipping costs incurred by the customer. We will send out the replacement/s free as well.
For help contact JC POLO customer service:
E: jamespaddles@gmail.com
PH: +64 21 684993
www.jcpolo.co.nz